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If we skipped a question be sure to visit our full FAQ Here, or send us a support question, we're always here to answer your questions.

When do I start being charged?

You will start being charged once the service provider has parked and made contact with you. Charging stops once the last item is inside the destination property.

Is it safe to pay online?

Yes, we have acquired the services of WorldPay and PayPal who are trusted around the world.

How do I confirm and pay for my booking?

To confirm your Man and Van Removal service simply click the Book Now button on the Home/quotes page and follow the payment instructions.

Do my quotes include toll road charges?

No, unfortunately there is no software available that recognizes if your journey passes a toll road, which means that the cost to cross a toll road will be added to your online quote. Our drivers will avoid the toll charges where possible.

Do my quotes include the congestion charge?

No, unfortunately there is no software available that recognises if you are moving within or through the congestion zone, which means £11.50 will be added to your online quote. If you do not want to pay the congestion charge, consider booking on a weekend or after 18.00 PM on a weekday. The congestion charge is not applied on national holidays.

What if my possessions are damaged?

In the unfortunate event that an item is damaged please contact Jay Logistic International on +44 7557 875314 or email us at info@jaylogistic.com

Can I book for less than 2 hours?

No, all on-line quotes are subject to a two hour minimum charge.

Once my booking is confirmed how do I receive confirmation?

You will receive an email confirmation straight away with all the details regarding your move.

Do my quotes include VAT?

No VAT charges are added to your quotes, this is because all service providers are self employed sub-contractors and incorporate any overheads into their pricing structure.